Terms and Conditions

STANDARD TERMS & CONDITIONS

  1. Application of Conditions
    These Terms and Conditions shall apply to all services rendered by Cafe Racers Middle East The Publisher CC (herein termed Cafe Racers Middle East) and shall be incorporated into every agreement between Cafe Racers Middle East and any Customer placing an order with Cafe Racers Middle East.
  2. Estimates
    The Customer shall be responsible for any increases in Cafe Racers Middle East’s costs as a result of any changes to such job parameters or other material made by the Customer either directly or indirectly after the date of any estimate given by Cafe Racers Middle East, and for any increase in costs by way of overtime charges if the time and date for completing a project is brought forward by the Customer either directly or indirectly.
  3. Confirmation
    Written confirmation accepting our estimate or a signed quotation is required before work can commence (e-mails are considered a written confirmation).
  4. Approvals
    In the case of printed work, the client will be required to approve and sign off designs, copy, artwork and proofs before final printing can begin. Cafe Racers Middle East will take reasonable precaution to ensure accuracy of text on visual materials, but ultimate responsibility lies with the client.
  5. Cancellation
    (a) In the event that any job is cancelled by the Customer after having been placed with Cafe Racers Middle East, the Customer will be responsible to Cafe Racers Middle East for the cost of work carried out and other costs incurred by Cafe Racers Middle East up to the date of such cancellation. In addition, the Customer will be responsible for paying any cancellation fee incurred by Cafe Racers Middle East to any sub-contractor of Cafe Racers Middle East which becomes due and payable as a result of such cancellation.
    (b) Any cancellation must be in writing and must be sent or delivered to Cafe Racers Middle East and shall be deemed effective only as at the date received by Cafe Racers Middle East. Nothing herein shall constitute a penalty and both Cafe Racers Middle East and the Customer agree that any cancellation fee referred to herein is a fair and proper assessment of Cafe Racers Middle East’s loss.
  6. Preliminary work
    All work carried out, whether experimentally or otherwise, at a Customer’s request shall be deemed chargeable.
  7. Supply of design elements and data
    A charge may be made to cover any additional work involved where the design elements/data supplied or specified is not clear, legible, or in the prescribed format/specification to produce satisfactory results. Where material is so supplied or specified, responsibility will not be accepted for imperfect work caused by defects in the supply, format or specification. This includes any incompatibility or defects caused by differing software versions or conflicting operating systems.
  8. Tax
    Cafe Racers Middle East is registered for VAT. Therefore, we include such value on quotes, orders and/or invoices.
  9. Payment
    All payments to Cafe Racers Middle East shall be made within 4 days of the date of any invoice submitted. Cafe Racers Middle East reserves the right to require a Customer to make full or part payment prior to supply of work and/or to submit interim invoices for work done before completion of any job. All queries regarding invoices should be brought to the attention of Cafe Racers Middle East within 3 days of receipt of invoice. Cafe Racers Middle East reserves the right to charge interest on accounts outstanding 10 days after the date of invoice, at a rate of 10% per month of the outstanding amount.In the event of default in payment by the Client the Company shall be entitled without prejudice to any other right or remedy to suspend any further performance of or deliveries under any contract or contracts between the Company and the Client without notice.Unless the client has established a valid credit facility with the Company, no deliverables, masters or rights in any project shall be released without the prior settlement of any outstanding payment.An account shall be considered default if it remains unpaid for 32 days from the date of invoice. Cafe Racers Middle East shall be considered entitled to remove Cafe Racers Middle East’s and/or the Customer’s material from any and all computer systems, until the amount due has been fully paid. This includes any and all unpaid monies due for services, including, but not limited to: hosting, domain registration, websites, design and project management, sub-contractors, printers, photographers and libraries. Removal of such materials does not relieve the Customer of its obligation to pay the due amount. Customers whose accounts become default agree to pay Cafe Racers Middle East reasonable legal expenses and third party collection agency fees in the enforcement of these Terms and Conditions.
  10. Sub-contracting
    Unless specifically requested to the contrary, Cafe Racers Middle East shall be entitled to sub-contract any work to any third parties as it thinks fit. Cafe Racers Middle East shall not be responsible to the Customer for any delays occasioned by a sub-contractor failing to meet deadlines imposed upon it by Cafe Racers Middle East for completion of any job, for any reason outside the direct control of Cafe Racers Middle East.
  11. Relationships
    The Client agrees not make an approach to any Cafe Racers Middle East sub-contractors, agents or employees with a view to contracting with the sub-contractors, agents or employees of Cafe Racers Middle East directly to work independently of Cafe Racers Middle East.
  12. Publicity
    Cafe Racers Middle East reserves the right to publicise work produced for the Customer other than when contractually bound not to do so. Cafe Racers Middle East requests all printed literature and websites designed by Cafe Racers Middle East to have a design credit. In the case of websites, this should be in the form of a small link at the bottom of the home page or site-wide.
  13. Performance, Delivery or Collection
    (a) Unless otherwise agreed in writing, all times quoted for performance or delivery or availability for collection are given in good faith but are not guaranteed by Cafe Racers Middle East. The time for performance or delivery or availability for collection shall in every case be dependent upon prompt receipt of all necessary information, final instructions or approvals from the Client. Alteration by the Client of its requirements may result in delay in performance, delivery and/or availability for collection for which the Company shall bear no liability.(b) Any packaging supplied by the Company, unless otherwise expressly agreed, is intended to provide adequate protection throughout normal conditions of transport by the means specified in the agreement or as otherwise agreed. If the Client (or the intended recipient) fails to take delivery on the agreed date or to collect on the agreed collection date, or if no specific delivery or collection date has been agreed, when the goods are ready for dispatch, Cafe Racers Middle East shall be entitled to store the goods and to charge the Client the reasonable cost of doing so, and to tender its account for such charges to the Client, provided that in no event shall Cafe Racers Middle East be under any liability in respect of any loss or damage following the dispatch of any goods from the Company’s premises.
  14. Insurance
    For the avoidance of doubt, the Client agrees and acknowledges that Cafe Racers Middle East is not providing to the Client the benefit any insurance, beyond any specifically required by law, with respect to any risks that might arise out of or as a result of the use by the Client of Cafe Racers Middle East’s facilities or services and any consequential risks that might rise from it.
  15. Retention of title
    Customers retain the copyright to data, files and graphic logos provided by the Customer, and grants Cafe Racers Middle East the rights to publish and use such material. The Customer must obtain permission and rights to use any information or files that are copyrighted by a third party.The ownership of any design or any other material prepared by Cafe Racers Middle East remains with Cafe Racers Middle East until all sums owing and due to Cafe Racers Middle East by the Customer have been discharged in full. If a choice of design is presented, only one solution is deemed to be given by Cafe Racers Middle East as fulfilling the contract, all other designs remain the property of Cafe Racers Middle East. Cafe Racers Middle East reserves the right to demand payment in full before any design or other material is supplied to the Customer, or making live of any online project. For the avoidance of doubt the parties hereby agree that Cafe Racers Middle East shall be and remain the owner of the entire copyright and other intellectual property rights in any design or other copyright work prepared by Cafe Racers Middle East hereunder for the full duration of copyright therein.The Customer may request in writing from Cafe Racers Middle East, the necessary permission to use materials (for which Cafe Racers Middle East holds the copyright) in forms other than for which it was originally supplied, and Cafe Racers Middle East may, at its discretion, grant this subject to additional charges. Such permission must be obtained in writing before it will allow any of the aforesaid artwork, images, text, or other data to be used.
  16. Extent of Cafe Racers Middle East’s responsibility
    (a) Cafe Racers Middle East’s responsibility is restricted to providing graphic design services. It shall be the responsibility of the Customer to ensure that any third party’s approval which is required in respect of the said job be obtained. Any expense incurred by Cafe Racers Middle East in providing further services to obtain such third party approval shall be charged to the Customer at Cafe Racers Middle East’s standard rates.
    (b) The Customer shall be liable to Cafe Racers Middle East for any increased costs incurred by any changes to the job specification required by the Customer.
    (c) It is the responsibility of Cafe Racers Middle East Customers to approve the design of any brochure/website/graphic/logo/artwork provided by Cafe Racers Middle East. Once the Customer has approved a design, it becomes the legal responsibility of that Customer. Cafe Racers Middle East cannot be held responsible for any similarities or infringement of copyright to any other publication or website if the design has been approved by the Customer. It is therefore the responsibility of the Customer to ensure the design they approve is not similar to that of competitors or other businesses and Cafe Racers Middle East cannot be held responsible in any way for damages or loss of earnings or any other loss or legal action if similarities are found after the approval is received from the Customer to Cafe Racers Middle East.
  17. Limitation of liability
    (a) The Company will take all reasonable precautions to safeguard property entrusted to us. In the absence of negligence on our part, however, we are not responsible for loss, destruction or damage or unauthorised use by others of such property.
    (b) All implied conditions and warranties, statutory or otherwise are hereby excluded.
    (c) Cafe Racers Middle East’s liability (if any) to the Customer shall in all cases be limited to the amount of the job payable by the Customer and in no circumstances shall Cafe Racers Middle East be liable for any loss of profit or other consequential loss suffered by the  Customer.
    (d) If Cafe Racers Middle East is unable to provide any facilities or services agreed to be provided by Cafe Racers Middle East to the Customer due to circumstances beyond its control Cafe Racers Middle East shall not be liable for any loss suffered or any sum payable by the Customer as a result thereof.
    (e) Cafe Racers Middle East will make every effort to ensure all delivery deadlines are met and goods are received in good order. Although best efforts are used to guard against any loss arising from the failure of Cafe Racers Middle East’s suppliers, media, or others to perform in accordance with their commitments, Cafe Racers Middle East is not responsible for failure on their part.
    (f) Cafe Racers Middle East takes no responsibility for the quality of any print or artwork not entirely overseen by Cafe Racers Middle East.
    (g) Cafe Racers Middle East takes no responsibility for suitability of materials chosen in good faith and in consultation with the Customer, printer, manufacturer or supplier which does not meet the Customer’s expectations for reasons beyond Cafe Racers Middle East’s control.
  18. Customer’s indemnities
    The Customer shall fully indemnify Cafe Racers Middle East or (where relevant) its sub-contractors, agents or employees from and against all actions, proceedings, claims, demands, damages, fees, costs, losses and expense or other liabilities whatsoever made against or incurred or suffered by Cafe Racers Middle East or sub-contractors, agents or employees by reason of or in respect of:
    (a) any infringement of copyright or trademark or any passing off or any other infringement or interference with any proprietary right or interest of any third party or any civil or criminal action or prosecution for defamation or obscenity or for any breach of any confidence or misuse of any confidential information arising out of any work carried out by on behalf of the Customer;
    (b) any breach by the Customer of any of these Terms and Conditions;
    (c) the Customer agrees that Cafe Racers Middle East holds no responsibility for any amendments made by any third party, before or after a design is published.
  19. Legal Restrictions
    Cafe Racers Middle East’s services may be used for lawful purposes only. Submission, transmission, or maintenance of any information or materials in violation of any legal statutes and/or regulations is prohibited. This includes, but is not limited to, material legally judged to be threatening or obscene. Cafe Racers Middle East reserves the right to refuse service to the Customer without providing reason or cause.
  20. Law and Jurisdiction
    These Terms and Conditions shall be interpreted in accordance with the laws of the City of Cape Town, and the parties agree to submit to the exclusive jurisdiction of the Cape Town Courts.

Websites terms
For web and online projects the website terms also apply.

 

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